The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. In case, of products where color is not mentioned, customer shall receive any color which is in stock at the time of ordering and the same cannot be replaced / returned
For Furniture Products:
On Receipt: Any Damages/breakages, should be informed within 24-72 hours with 2-3 clear photographs of the item. images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible. Once we receive the images, Our CS/Technician team will connect with you within 24-48 hours. The return requests are evaluated by the CS/Technician team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report. E.G: Part replacement or Repair. Replacement if need be shall be done strictly basis technician’s evaluation report.
In Warranty: For Those products covered under warranty (Refer Product page for Warranty) Repair or replacement of the item during the warranty period, subject to the review, verification, and confirmation of the manufacturing defect by the CS team in consultation with the Technician Team/merchant. Repair or replacement of the item shall happen only at the shipping address provided at the time of purchase. Repair or replacement of the item will be honored only in cases of no alteration or modification in the originally purchased product. *If the product is not repairable, than the refund/replacement will be processed to the same shipping address provided at the time of purchase. Physical** damage is not cover under warranty, Once Technician Report confirms that the damage is due to Physical & not manufacturing/Transit Damages. **Physical Damage means any tangible damage to Item, whether caused by accident, natural occurrence, or any other reason, including damage caused by earth movement or slippage, fire, flood, earthquake, riot, vandalism or any Environmental Condition. Installation: For DIY products, customer need to assemble the product basis the Manual & Video provided to You. For Details Refer Website. In case Customer find it difficult to assemble the products, then WSL will align technician to assemble. Customer needs to log a request with WSL Customer service for assembly by a technician. Technician visit time line will be 3-7 Days depending on the locality.
Other Products: Products purchased by a Customer can be Returned/Replaced by swag.workstore.in within 7 (seven) days of the delivery date by placing a “Return Order” or “Replacement Order” request on “swag.workstore.in” or by calling the Customer Care Centre on [1800-210-7000] or by sending an email at firstname.lastname@example.org if Customer finds that the Product delivered is damaged and/or defective and/or is expired. Returns or Replacement will be entertained only once for each order In case of Return or Replacement of any Product, swag.workstore.in will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the swag.workstore.in, in this regard
Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product
swag.workstore.in.in will make reasonable endeavor that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund
In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms
In case any free item is found defective then swag.workstore.in.in shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with swag.workstore.in for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed
Order once placed on swag.workstore.in.in can be requested for cancellation if the order is not dispatched for delivery by placing "Cancel Order" request on “swag.workstore.in.in” or by calling Customer Care Centre on [1800-210-7000] or by sending an email at email@example.com. swag.workstore.in reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by swag.workstore.in specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by swag.workstore.in to arrange delivery of Product etc. If cancellation request is rejected by swag.workstore.in after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by swag.workstore.in, the said amount will be refunded in accordance with above mentioned process.
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